In short. First purchase: full refund on request within 7 days. Later charges and renewals: no refunds, in whole or in part, but you can cancel at any time and keep access to the end of the paid period. Mistakes in billing are always put right. Your statutory rights are unaffected.
7-day refund on your first purchase
If you subscribe for the first time and the plan is not what you expected, write to [email protected] within 7 days of the charge and we refund that payment in full. You do not have to give a reason. The subscription is cancelled at the same time and the account returns to the free view.
This applies once per person, to the first payment of a first subscription, on any of the three plans (monthly, 3 months, yearly).
After 7 days, and renewals
Payments made more than 7 days ago, and renewal payments, are not refunded. There are no partial or pro-rata refunds for the unused part of a period, including when you cancel in the middle of it. Cancelling stops the next charge, and you keep paid access until the end of the period you have paid for.
Every plan renews automatically until you cancel; the renewal date is shown on your account page. To avoid a renewal you do not want, cancel before that date from Manage billing.
Billing errors
If you were charged twice, charged after a cancellation that had been confirmed, or charged an amount different from the one shown at checkout, tell us and we correct it, whatever the date.
How to ask, and how the refund arrives
- Email [email protected] from the address of your account, or mention that address.
- We answer within 3 business days.
- Refunds go back to the original payment method through Stripe. Banks usually show them within 5 to 10 business days.
- Referral credits are credits on a future invoice, not money; they are not paid out, and a credit granted for a purchase that is refunded is withdrawn.
Your statutory rights
This policy adds to the rights the law gives you; it does not replace or reduce them. If you are a consumer in the European Union, the United Kingdom or another country with a legal right of withdrawal for online purchases or a legal guarantee of conformity, you keep those rights, and we will apply them when they are more favourable than this policy. Tell us where you live when you write.
This policy is part of the terms of service. How to cancel: Terms, section 5.